Refund policy

Returns & Refunds

We hope your Cattleya piece becomes something you treasure. If you decide to return your purchase, the following policy applies to UK online orders.

Cancellation period

You may cancel your order without giving a reason within 14 days after the day you receive your item.

To cancel, email contact@cattleyajewellery.co.uk, clearly stating that you wish to cancel. Please include your name and order number to help us identify your purchase.

You must send the item back within 14 days of notifying us. We do not offer an extended change-of-mind returns period beyond your statutory rights.

Condition of returned items

You may inspect your jewellery and carefully try it on as you reasonably would in a shop.

Please return the piece with its presentation box and all accessories and other contents supplied with it. Pack everything securely to protect it during transit.

We may reduce your refund to reflect an actual loss in value caused by handling beyond what is necessary to establish the item’s nature, characteristics and function. This may include wear, scratches, damage, resizing, engraving or other alterations made after delivery.

Loss of or damage to the presentation box or included accessories may also result in a proportionate deduction where legally permitted. Opening packaging for reasonable inspection does not itself affect your cancellation rights. We will explain any deduction and its basis.

Return postage

You are responsible for the direct cost of returning an item when you change your mind. We recommend a tracked service with suitable compensation cover and keeping your proof of postage.

Return address: Flat 27, 20 Armada way, E6 7AF, London, United Kingdom

Refunds

We will refund you without undue delay and no later than 14 days after receiving the returned goods or evidence that you have sent them back, whichever is earlier.

Refunds will be made to your original payment method unless we agree otherwise. Any deduction permitted by law will be explained.

When you cancel your entire order, we will also refund any standard outbound delivery charge you paid. Additional charges for an upgraded delivery service are not refundable beyond the cost of our standard delivery option. Where delivery was free, we will not deduct our original delivery costs.

We do not charge cancellation or restocking fees.

Personalised and bespoke pieces

The change-of-mind cancellation right does not apply to goods genuinely made to your individual specifications or clearly personalised, such as jewellery engraved specifically for you. We will identify these items before you place your order.

Being handmade or unique does not, by itself, exclude a piece from the cancellation right.

Faulty, damaged or incorrectly supplied items

If your item arrives damaged, is faulty or does not match its description, please contact us so we can resolve the issue. We will cover reasonable return costs where the goods are faulty, not as described or incorrectly supplied.

Your statutory rights apply independently of our change-of-mind returns period. Nothing in this policy restricts your rights to a refund, repair, replacement or other remedy under applicable consumer law.

Optional cancellation form

You may use the following form, but you do not have to:

To: Cattleya, contact@cattleyajewellery.co.uk

I hereby give notice that I cancel my contract for the following goods:

Item(s):
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if submitting this form on paper):